Repairing Trust in a Negotiation

The video discusses methods to repair trust in negotiations. It covers verbal accounts, where parties discuss issues to reach a common understanding, apologizing for breaches, airing grievances by listening to concerns, and formulating remedies to address the loss of trust. These techniques aim to rebuild trust and assure the other party of future reliability.

Why is it important to hear grievances from the other party?

What steps can be taken to formulate a remedy for lost trust?