Business Activity Monitoring

Business activity monitoring, as defined by William Gartner, is a system providing real-time access to key performance indicators (KPIs) related to major organizational processes. These systems present relevant information in an actionable manner, aiding decision-makers in planning, monitoring, and controlling business activities. Various technological systems can monitor different aspects like operational output, sales, and costs, all contributing to the overall performance of the organization.

What is the definition of a system that provides real-time access to critical performance indicators according to William Gartner?

How do key performance indicators relate to a company's performance and success?

What are some examples of metrics that can be considered key performance indicators?

What types of technological systems are mentioned that can monitor business activities?

Explain the role of business activity monitoring in decision-making.