USAA's Cox on Driving Innovation, AI, Industry Disruption

The video discusses USAA's approach to driving innovation, emphasizing the importance of member-focused decision-making and a robust system for testing and implementing ideas. It highlights the challenges of navigating industry hype, balancing regulation with innovation, and the need for cross-industry collaboration. The focus on AI and machine learning is crucial for future growth, alongside overcoming business challenges and leadership fears. The video also explores tech investment strategies and the integration of business and technology teams to drive disruption and agility.

What is the significance of collaboration in the fintech industry as mentioned in the text?

What challenges does the speaker identify in balancing current business needs with future innovation?

In what ways does the speaker believe technology can enhance member experiences?