TED: The value of kindness at work | James Rhee

The video explores the concept of goodwill, both as an accounting term and a human value. The speaker shares a personal story from childhood that taught him about kindness and its impact. He discusses his career in finance and a pivotal moment in 2013 when he took over as CEO of Ashley Stewart, a struggling company. By fostering a culture of kindness and operationalizing goodwill, the company achieved remarkable success. The speaker reflects on the lessons learned and the enduring value of goodwill in business and life.

In what ways did the employees and customers contribute to the company's turnaround?

What were the three concentric spirals underpinning the new business plan?

What was the outcome of the strategies implemented at Ashley Stewart?

How did the speaker relate the concept of goodwill to his childhood experience?