EDF to Cut Gas Prices

The video discusses issues with erroneous billing by energy companies, highlighting a case where a customer was wrongly billed and compensated. It reveals that many complaints are not escalated to the Energy Ombudsman, potentially missing out on compensation. Regulatory actions against companies for poor complaint handling are mentioned, emphasizing the importance of customer rights. EDF Energy's decision to cut gas prices is also covered, suggesting potential benefits for consumers.

What actions did the customer take after receiving erroneous bills from Aon?

What percentage of unresolved complaints were not taken to the Energy Ombudsman?

What should customers do if they suspect they have been overcharged?

What is the time frame within which an energy firm must reply to a complaint?

What recent action did EDF Energy announce regarding gas bills?