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The video begins with a brief apology, setting a polite tone for the content that follows.

What emotions might someone feel when they say 'I'm sorry'?

• Guilt

• Relief

• Anger

• Happiness

In what situations do people typically say 'I'm sorry'?

• After making a mistake

• When they are happy

• During a celebration

• When they are angry

How can saying 'I'm sorry' impact a relationship?

• It can strengthen trust

• It can create distance

• It has no effect

• It can lead to more arguments

What are some alternative phrases to 'I'm sorry' that convey regret?

• I apologize

• My bad

• Excuse me

• No problem

Why might someone hesitate to say 'I'm sorry'?

• Fear of vulnerability

• Lack of understanding

• Desire to avoid conflict

• All of the above