Quality Function Deployment & the House of Quality - Simplest Explanation Ever

This tutorial explores Quality Function Deployment (QFD), a customer-driven quality management process. It details the four-step QFD process, focusing on the House of Quality, a tool used to align product development with customer expectations. The tutorial provides a step-by-step guide to populating the House of Quality using a chocolate bar example, highlighting the importance of customer requirements, competitive assessment, and product attributes. It concludes with the benefits of QFD, emphasizing resource allocation and cross-functional collaboration.

Discuss how interrelationships between product attributes are mapped in the House of Quality.

What are the benefits of using QFD in product development?

How is the overall importance of product attributes calculated in QFD?

What is the relationship between customer requirements and product specifications in QFD?