Four Seasons Hotels Starting to See Recovery in China

The video discusses the impact of COVID-19 on the Four Seasons hotel chain, highlighting the recovery trends in China and challenges in other markets. It covers the company's strategies, including the 'Lead with Care' program, and the use of technology to enhance customer service. The video also explores the outlook for the Macau market and the importance of adapting to changes in customer behavior, particularly in events and private retreats. Contingency plans for Hong Kong amid political tensions are also addressed.

What factors contributed to the recovery of the hotel industry in China?

How has the Four Seasons adapted its health and safety measures during the pandemic?

What regions in China have shown the strongest hotel performance post-recovery?

What challenges does the hotel industry face in markets with low domestic travel demand?

What is the outlook for the Macau market as tourism resumes?

How has technology played a role in the Four Seasons' operations during the pandemic?

What strategies are being implemented to address changes in customer behavior regarding events?