What role do independent agents play in State Farm's business model?
State Farm and WeWork on the Rush to Digitization
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University
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The video discusses State Farm's nearly 100-year history, its transformation into a customer-centric, omnichannel organization, and its response to COVID-19 by leveraging technology and empowering agents. It also covers WeWork's adaptation to the pandemic, focusing on safety measures and new flexible workspace offerings, and its vision for future workspaces.
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4 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
How did State Farm adapt its operations during the pandemic?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
What challenges did State Farm face in transitioning to a digital workforce?
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4.
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3 mins • 1 pt
What are some examples of customer feedback mechanisms used by State Farm?
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