Phone Conversation -- Dental Premium

This video tutorial focuses on understanding phone conversations in English, particularly in customer service contexts. It covers common phrases used in such calls, how to discuss account status and payment issues, and how to set up automatic payments. Additionally, it explains how to write and say dates in English, providing practical examples. The video concludes with a full conversation for practice, helping viewers improve their listening comprehension and confidence in handling phone calls in English.

How does the caller express their concern about being past due?

What does Chris say about taking payments over the phone?

What is the amount the caller has to send in for November and December?

What does the caller need to do to complete the automatic payment setup?