Wolverhampton shop owner says business down 60% ahead of new restrictions

The video discusses the significant impact of COVID-19 on a business, leading to a 60-70% decline. It highlights the challenges faced, including changes in operations and the halt of events like weddings. The business has never experienced such a downturn, and the current status reflects these difficulties.

What has been the overall impact on personal services during this period?

What changes have been observed in the business environment?