CLEAN : Samsung phone owners react to Galaxy Note 7 production halt

The transcript discusses Samsung's reputation and a recent issue with their phones, emphasizing that despite the setback, the company is committed to customer safety by recalling faulty products and issuing replacements. The speaker expresses continued trust in Samsung, acknowledging that mistakes happen but appreciating the company's proactive measures.

What is the significance of the phrase 'slip up once in a while' in the context of the speaker's views?

What does the speaker mean by saying 'they're doing what it takes'?