Programmed and Unprogrammed Decisions

The video tutorial explains the difference between programmed and unprogrammed decisions. Programmed decisions are routine and repetitive, requiring little mental effort and following a predetermined course of action. In contrast, unprogrammed decisions are novel and non-recurring, often based on incomplete information, requiring a formal decision-making process involving analysis, identification of alternatives, and implementation.

Describe the stages involved in the formal decision-making process.

What is the significance of understanding the likely outcome in programmed decision making?