United Airlines CEO Says He Books Flights Like the Rest of Us

The transcript covers various aspects of the airline industry, including booking flights, customer interactions, handling lost luggage, and the importance of safety and security. It highlights the challenges faced by airline staff in dealing with customer feedback and maintaining trust. The discussion also emphasizes the industry's focus on safety and security, sometimes at the expense of customer service.

What percentage of luggage is typically lost in the airline industry?

What is the speaker's perspective on safety and security in air travel?