What is the purpose of a Service Level Agreement (SLA)?
Developing a Service Level Agreement

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Social Studies, Business
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University
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Hard
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5 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
How should responsibilities be defined in an SLA?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
What are the essential steps in developing a Service Level Agreement?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What factors should be considered when defining the service in an SLA?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
How can performance be monitored and reviewed according to the SLA?
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