Honeywell FM&T Highlights and Results with Baldrige

Tony Brancato, President of Honeywell Federal Manufacturing and Technologies, discusses the company's focus on national security and its customer base, including the Department of Defense. Honeywell employs 2,700 people to manufacture precision components for the nation's nuclear deterrent. The company emphasizes commitment to quality and continuous improvement through Six Sigma, ISO, and Baldrige criteria. Honeywell has maintained high customer satisfaction and achieved significant cost savings through process integration and improvement.

Describe the relationship between ISO certification and Honeywell's operational processes.

What commitment does Honeywell make regarding the quality of their products?

How has Honeywell's customer satisfaction rating changed over the last three years?