CLEAN : Department stores reopen in London as second lockdown ends

The speaker reflects on a busy morning and the excitement of preparing for Christmas after a challenging year. They discuss the changes in the world and the unique nature of this Christmas season, emphasizing the importance of creating a pleasurable experience for customers. The focus is on maintaining the fun and excitement that Selfridges is known for during the holiday season.

What has the speaker been doing since half six in the morning?

How does the speaker feel about the upcoming Christmas?

What does the speaker mean by 'a Christmas like no other'?

What is the speaker's goal for the customers during this Christmas season?

What does the speaker hope for regarding customer participation this Christmas?