Conflict Resolution and Effective Communication in the Workplace

The video discusses workplace conflict, its causes, and effects. It emphasizes the importance of communication, respect, and understanding different values. Techniques for managing stress and providing feedback are explored. Role play is used to demonstrate customer service skills, and job rotation is discussed as a strategy for team development. The video concludes with strategies for resolving conflicts and improving the workplace environment.

What role does understanding different values play in conflict resolution?

What is the importance of finding common ground in resolving conflicts?

How can individuals take action to improve their work environment?