How to Answer the Phone: American English Pronunciation, 2 of 2

The video tutorial provides guidance on handling phone calls, including responding to unavailability, taking messages, addressing wrong numbers, and clarifying misunderstandings. It emphasizes the correct pronunciation of phrases like 'I'm sorry' and 'excuse me' and offers tips for effective communication over the phone.

What should you do if you don't understand what someone says on the phone?

What are some phrases you can use to express that you did not understand the caller?

Describe the phonetic sounds involved in saying 'excuse me'.