Yellen Outlines Plans for IRS Overhaul

The IRS is undergoing significant modernization to become a 21st-century agency. Key improvements include fully staffing in-person assistance centers to serve more Americans, enhancing phone services to answer more calls and reduce wait times, and moving towards digital processing for faster refunds and online interactions. Additionally, the IRS will consult with industry experts to shape its future vision. These changes aim to improve taxpayer experience and efficiency in the upcoming filing seasons.

What steps will be taken to ensure customer service in the future looks different?

What are the bold commitments the IRS plans to deliver in the next six months?