Gewaltfreie Kommunikation

The video discusses the differences between violent and nonviolent communication. Violent communication is manipulative and ineffective, while nonviolent communication focuses on universal human needs and empathy. It introduces the four steps of nonviolent communication: observation, feeling, need, and request. An example is provided with a teacher applying these steps to address a student's tardiness. The video concludes with Marshall Rosenberg's animal metaphors, using the wolf and giraffe to illustrate different communication styles.

What are the four steps of nonviolent communication?

How does new Jacob's approach to Anna differ from old Jacob's?

Why is it important to distinguish feelings from thoughts in communication?

What role do universal human needs play in nonviolent communication?

How does Marshall Rosenberg illustrate the differences in communication styles?