Nadella Says Children's Challenges Taught Him Empathy

The speaker shares his transformative journey after the birth of his son, Zane, who was born with cerebral palsy. Initially overwhelmed, he learns from his wife and community to adapt and support his family. This experience fosters empathy, which he applies in his professional life, emphasizing its importance in understanding customer needs and driving innovation.

How did the community of parents and therapists impact the speaker's family?

What role does empathy play in the speaker's view of business and innovation?