L’Oreal CEO Jean-Paul Agon on 3Q Earnings and Surprise Sales

The transcript discusses the impact of COVID-19 on global markets, highlighting regional differences in recovery. It emphasizes the growth of e-commerce as a key factor in offsetting losses from store closures, particularly in the US. The pandemic's effect on makeup sales is noted, with optimism for future recovery. Rising demand for active cosmetics is also discussed, along with L'Oreal's leadership transition, ensuring continuity in its strategic direction.

What has been the impact of e-commerce on the business during the pandemic?

How has the pandemic affected the makeup industry specifically?

What is the outlook for the makeup category post-pandemic?