Supporting Your Team through Conflict: 3+1 Roles to Play

The video discusses managing team conflict through various roles: Conflict Coach, Mediator, Arbitrator, and Referee. Each role involves different levels of involvement and strategies to resolve conflicts, emphasizing respect and cultural understanding.

What is the importance of the referee role in conflict resolution?

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Explain how cultural backgrounds can influence conflict resolution.

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What actions should a team leader take if parties in conflict behave inappropriately?

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