Effective Approaches to Confrontation and Investigation in the Workplace

The video tutorial discusses how to handle confrontations in the workplace in a friendly manner, focusing on building rapport and getting admissions from suspects. It covers the importance of private settings, the role of union representatives, and how to handle refusals to sign documents. The tutorial also advises on communicating with staff about sensitive issues without defaming anyone.

What is the significance of creating rapport with a suspect during an interview?

How should you communicate with other staff regarding an ongoing investigation?