Promoting troublesome employees can be the solution

The transcript discusses the challenges of entrepreneurship, focusing on a vocal maintenance engineer at New Covent Garden Soup Company. Initially seen as a challenge, the engineer's leadership potential was recognized, leading to his promotion. This transformation turned him into an ally for management, emphasizing the importance of listening to and implementing employee ideas. The narrative draws a parallel with football, suggesting that troublesome players can become team leaders if they possess leadership qualities.

In what way did the maintenance engineer contribute to management's views after his promotion?

What analogy is used to describe the approach to handling a troublesome football player?