How Covid Changed Consumers

The video discusses consumer behavior changes since March 2020, highlighting five key trends: strong demand, the rise of Omni channel and ecommerce, varied spending across categories, shifts in consumer loyalty, and challenges in product availability. The analysis includes the impact of income and age on spending, the influence of social media, and strategies for companies to address supply chain issues and maintain customer loyalty.

What research has been conducted regarding consumer behavior since March 2020?

How has the consumer experience been reshaped over the last two years?

What are the five core trends highlighted in the discussion?

What does the term 'Omni channel' refer to in the context of consumer shopping?

How have younger consumers influenced spending trends since 2020?

What role does social media play in consumer purchasing decisions?

What challenges do companies face regarding consumer loyalty during the holiday season?

How has the pandemic affected the availability of products for consumers?

What strategies can companies implement to address supply chain issues?

In what ways have consumer shopping patterns changed since the onset of COVID-19?