Dunkin' CEO Sees Lack of Labor as Biggest Problem

The video discusses Dunkin' Donuts' brand testing and modernization efforts, focusing on improving store efficiency and employee satisfaction. The company is optimistic about growth, with plans to double its footprint in the next 20 years. However, labor market challenges, particularly in regions like Massachusetts, Maine, and New Hampshire, pose significant issues for franchisees. Dunkin' is working on creative solutions to address labor shortages, including recruiting from Puerto Rico.

What strategies are being implemented to address the labor shortage?

What concerns did franchisees express to the administration regarding employee availability?