DBS CEO Gupta Says Digitization Is Driving Revenue

The transcript discusses DBS's digital transformation, which has improved revenue and reduced costs. The bank is expanding into markets like India and Indonesia using digital strategies, overcoming challenges of traditional brick-and-mortar approaches. DBS faces competition from digital giants like Alibaba and Tencent, who have low customer acquisition costs. The bank aims to make banking services invisible by integrating them into other services through partnerships. DBS is transitioning from a pipeline to a platform company, leveraging channel partners for customer acquisition and product offerings.

What are the key benefits that CEO Piyush Gupta mentions regarding the digital transformation of the bank?

How has the cost of customer acquisition changed with the bank's digital strategy?

What challenges does the bank face in competing with companies like Alibaba and Tencent?

What does Piyush Gupta mean by making the bank 'invisible' in the banking process?

How is the bank's approach to customer acquisition evolving according to the text?