EVP at National Bank of Canada on Tech and Operations

The video discusses the integration of automation and AI in the National Bank of Canada, focusing on simplifying processes to enhance customer value. It highlights the importance of balancing automation with customer needs and explores the use of AI for process mining. The discussion also covers cultural adaptation to technological changes, innovation strategies, and Canada's AI ecosystem and regulations.

In what ways can generative AI enhance customer service in banking?

What challenges does the Canadian AI ecosystem face in terms of regulation?

How can large language models improve communication within organizations?

What future developments do you foresee in the field of AI and automation over the next decade?