What is the main focus of the speaker when visiting hotels?
Day-to-day leadership

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Hard
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5 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
How does the speaker feel about employees with quirky personalities?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
What does the speaker encourage among employees regarding their personalities?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What does the speaker believe is essential for delivering good customer service?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the relationship between customer service and profit margins according to the speaker?
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