After-Sales Activities [Sales Process Part 9 of 9]

The video emphasizes the importance of after sales tasks to ensure the success of a sale. It outlines five key tasks: payment, delivery, customer care, service and maintenance, and cultivating the relationship. Each task is crucial for maintaining customer satisfaction and fostering future sales. The video highlights the salesperson's role in ensuring payment, timely delivery, and effective customer care. It also stresses the importance of proactive service and maintenance, as well as actively building relationships to secure repeat business.

What should a salesperson do if a customer has a problem after the sale?

How can a salesperson cultivate a relationship with their customers?

Why is the after sales process considered as important as the sales process itself?