What's Next for YOU?

Terry May discusses Mesa's journey from a small service company to a Baldrige Award-winning organization. He emphasizes the importance of continuous improvement, learning, and maintaining a positive work environment. Terry shares lessons learned from the Baldrige process, including the value of realistic expectations, leadership, and leveraging external resources. He encourages organizations to start their improvement journey, highlighting the significance of sustainability and societal responsibility in today's economic environment.

How did Terry May describe the growth of Mesa since its founding?

What is the significance of the Baldrige Award according to Terry May?

What advice does Terry May give regarding making choices in your organization?

What does Terry May suggest about maintaining a positive work environment?

What lessons did Terry May learn from the Baldrige application process?

How does Terry May view the relationship between leadership and organizational change?

What impact has the Baldrige process had on Terry May's organization?

What are the three secrets to receiving the Baldrige Award mentioned by Terry May?

How does Terry May suggest organizations should approach benchmarking?

What does Terry May mean by 'stick with it' in the context of the Baldrige process?