Andy Burnham calling for Northern Rail to be stripped of franchise

The transcript discusses ongoing issues with railway services in Greater Manchester and the Northwest, highlighting performance problems and overcrowding. Despite efforts to improve standards, the operators have not met expectations. The speaker calls for the Transport Secretary to terminate the current franchise and appoint a new operator to address these issues.

What was the response of the people of Greater Manchester regarding the railway service?

What action is being called for by the speaker in relation to the railway franchise?