Teaching Greeting and Communication Skills

The video tutorial focuses on teaching proper use of titles and greetings in a professional setting. It emphasizes the importance of using last names with titles like Mr., Mrs., and Miss. The tutorial includes role-playing exercises to practice greeting guests, understanding their needs, and offering beverages. It highlights the role of a receptionist in making a good first impression and provides tips on effective communication and customer service.

How should Carlos introduce himself to a visitor?

What are some appropriate beverages to offer a guest?

What should you do if a guest asks for something to drink?