Citigroup CEO Warns AI Could Replace Thousands of Call Center Jobs

The transcript discusses the impact of automation on job cuts in US bank call centers, highlighting how repetitive tasks are being handled by natural language processing technologies. It also covers the role of mergers and acquisitions (M&A) in achieving scale and technology integration in the banking sector. The conversation further explores how banks are leveraging technology to cut costs and increase profit margins, emphasizing the importance of rapid technological adaptation.

What are the expectations regarding the use of natural language processing in banking jobs?

How does the speaker view the connection between mergers and technology in the banking sector?