What is the role of the Banking Ombudsman in resolving banking disputes?
Banking Complaints
Interactive Video
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Business, Social Studies
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10th Grade - University
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Hard
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The video tutorial covers various types of banking complaints, such as account issues, customer service problems, loan-related complaints, fraud, ATM issues, disputes over fees, and regulatory concerns. It explains how to address these complaints by contacting customer care, escalating to the grievance redressal mechanism, approaching the Banking Ombudsman, and finally, filing a complaint with the RBI if necessary. The tutorial emphasizes the importance of providing detailed information and keeping documentation for effective resolution.
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2 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What information should you provide when filing a complaint to help in the investigation?
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