Elton Mayo and the Hawthorne Experiment: Process of Model of Motivation

The video explores motivation models, starting with Frederick Taylor's scientific management, which treated work as a process to enhance efficiency. However, Elton Mayo's experiments revealed that consulting workers, rather than just adjusting external conditions like light levels, improved productivity. This led to a shift towards humanistic management, emphasizing the importance of addressing individual needs and feelings in the workplace. The core message is that motivating people requires recognizing their humanity and engaging with them personally.

According to Mayo, what factor was more important than external circumstances in determining productivity?

What is the core message of the video regarding performance in the workplace?