Amazon to Allow Customers to Sue Over Alexa Complaints

The transcript discusses Amazon's shift from court cases to arbitration due to cost efficiency, driven by a large number of claims filed by a firm in Chicago. Customers claim Alexa records unauthorized audio, causing privacy concerns. Amazon's response was subtle, with changes buried in terms and conditions, without a public announcement.

What was Amazon's response to the claims made about Alexa?

What changes were made to Amazon's terms and conditions regarding Alexa?