ING Back on Track After Challenging 2020: CFO

The transcript discusses ING's performance in 2020, highlighting challenges and achievements. It outlines strategies for recovery in 2021, including loan growth and cost efficiency. The discussion covers loan loss provisions, dividend plans, and shareholder returns. The impact of COVID-19 on digital transformation and banking is explored, along with ING's cautious stance on Bitcoin and digital currencies.

What is the significance of the bank's strong capital ratio?

How has customer behavior changed during the pandemic according to the bank's observations?

What is the bank's stance on digital currencies like Bitcoin?