Thomas Cook desks empty at Gatwick after collapse

The transcript describes a traveler's experience with a delayed flight due to staff sickness. After arriving at the airport and checking in smoothly, they were informed of a delay and given a prepaid card for food. They were accommodated at a local hotel overnight. The next day, they faced further delays and decided to return home. The experience left them financially impacted and uncertain about future travel plans.

What challenges did the passengers face in getting back to the airport?

How did the passengers feel about the situation?