Delta passengers want reimbursement for missed trips following tech outage

A global tech outage led to thousands of flight cancellations after a faulty update affected Windows systems. Delta faced criticism for its handling of refund requests, with passengers alleging that the airline refused automatic refunds and only offered partial reimbursements in some cases.

What was the primary cause of the flight cancellations at Delta?

• Fuel shortages

• A natural disaster

• A faulty software update

• Pilot strikes

What did passengers claim about Delta's refund policy during the outage?

• Delta offered free future flights

• Delta refused or conditioned refunds

• Delta provided full refunds automatically

• Delta upgraded passengers to first class

What was the nature of the software issue that affected Delta's operations?

• A virus attack

• A faulty update

• A hardware failure

• A network outage

How did Delta allegedly handle refund requests?

• By ignoring all requests

• By offering partial reimbursements

• By providing travel vouchers

• By providing full refunds

What was one of the outcomes for passengers due to the tech outage?

• They received free hotel stays

• Their flights were canceled

• They were given free meals

• They were upgraded to business class