Protesters blocking Hong Kong tram lines

The speaker conveys an apology by saying 'I'm sorry.'

What is the primary focus of the introduction section?

• Different types of apologies

• The concept of apologies

• How to apologize effectively

• The history of apologies

What does the phrase 'I'm sorry' typically signify?

• A greeting

• An expression of gratitude

• A farewell

• An apology

Which of the following is NOT a reason to say 'I'm sorry'?

• To show happiness

• To acknowledge a mistake

• To mend a relationship

• To express regret

In what context might someone say 'I'm sorry'?

• When they are angry

• When they are at a party

• When they are celebrating

• When they have made a mistake

What is a potential outcome of saying 'I'm sorry'?

• Creating conflict

• Building trust

• Ignoring the issue

• Avoiding responsibility