Don't be scared to tell your customers the truth

The transcript describes a scenario where a company signed a contract with a bank for a trading system. An issue arose with Intel's chipset, which could impact the project. The company decided to inform the bank immediately and offered a temporary solution, leading to a successful outcome. The narrative emphasizes the importance of honesty in customer relations.

What decision did the team make regarding the communication with the customer about the chipset issue?

How did the team plan to address the potential impact on the customer's project?

What was the outcome of the team's decision to be honest with the customer?

What does the speaker suggest is a common mistake made by salespeople when dealing with customers?

According to the speaker, what is the best way to delight customers?