How To Deal With Impolite People at Work

This video tutorial provides strategies for dealing with impolite people, including customers, colleagues, and bosses. It introduces vocabulary related to impoliteness and offers practical phrases and approaches to handle difficult situations while maintaining professionalism. The tutorial emphasizes the importance of understanding the reasons behind impoliteness and remaining calm.

What should you consider before using the phrases presented in the lesson?

How can you express that you feel insulted by a boss's comments?

What does it mean to 'clear the air' in a conversation?