999 call handler s join BT Openreach strike in Armagh

The transcript discusses a pay dispute between a company and its workers, highlighting the imposition of a 2% pay raise without negotiation, which breaches their collective bargaining agreement. The workers, including engineers and call center staff, play crucial roles, especially during emergencies. Despite generating significant profits, the company has not fairly compensated its workers, leading to planned strikes. The union is ready to negotiate, but the company has been unresponsive, reiterating a lack of funds despite evidence of profitability.

What is the significance of the collective bargaining agreement mentioned?

What has the company done regarding negotiations with the workers?