Prince and Princess of Wales visit Northern Ireland

The video discusses the operations of a service open from 9 AM to 9 PM, highlighting Martina's exceptional skills in client interaction and de-escalation. It emphasizes the importance of client privacy and respect, explaining how the service maintains a welcoming environment. The uniqueness of the service in the community is highlighted, along with a comparison to other mental health organizations, showcasing its distinct approach and impact.

What challenges do clients face when deciding to enter the service area?

Why is it important to keep the reception area clear?