Bashir 'lied and lied and lied' to secure Diana interview - Panorama whistleblower

The transcript discusses a controversial incident involving the creation of false bank statements, initially perceived as a moment of madness but later revealed as a pattern of misconduct by Bashir. The BBC's management is criticized for running a smear campaign to cover up the issue and for their inadequate apologies. The incident affected many individuals, including Diana's employees and BBC staff who lost their jobs.

Who were the individuals affected by the actions discussed in the text?

What does the phrase 'a generic apology doesn't really cut it' suggest about the expectations of those hurt?