Airlines Move to Add-Ons in Premium Flier Focus

The video discusses the 'Nut Gate' incident involving Heather Cho of Korean Air, highlighting issues of customer service and premium customer expectations. Brian Kelly, an airline industry expert, provides insights into the incident and broader airline service trends. The discussion covers the impact of falling oil prices on airline fares and the introduction of new airline classes. Tony Tyler from IATA comments on oil prices and their effect on the industry. The video concludes with tips on frequent flyer programs and how to maximize their benefits.

What changes are airlines making in response to customer service demands?

What does Brian Kelly suggest about the future of airline ticket prices in relation to oil prices?