Gainsight CEO on Salesforce, Slack and Future of Enterprise Software

The video discusses the strategic acquisition of Tableau by Salesforce, highlighting the benefits for both companies in the cloud landscape. It explores the growing subscription economy and its impact on consumer and enterprise behavior. The discussion shifts to Slack's upcoming public listing amidst market volatility, emphasizing its strong customer retention and growth. Finally, the video predicts a future where enterprise software focuses on human connection, balancing technology with personal interaction.

What are the implications of the subscription economy on customer relationships?

How do companies ensure customer success in a subscription-based model?

What challenges do consumers face with subscriptions, and how can businesses address them?

What does the future of customer experience look like in the context of technology integration?

In what ways is the enterprise software industry evolving to meet customer needs?